Effective Date: 14 September 2026
Last Updated: 14 September 2026

This Shipping & Delivery Policy explains how VIBE THEORY ENTERPRISE (“Vibe Theory,” “we,” “our,” or “us”) handles order processing, dispatch, shipping, and delivery for purchases made through https://vibetheory.africa/.

This policy applies to customers in Ghana and Nigeria, as well as other supported destinations where delivery is available.

1. Order Processing

Orders are reviewed before dispatch to confirm:

  • Product availability
  • Payment status
  • Customer details
  • Delivery information
  • Any special order requirements

Processing time may vary depending on the product, order volume, availability, and whether customization is required.

2. Shipping Within Ghana

We may deliver eligible orders to supported locations across Ghana.

Delivery availability may depend on:

  • Customer location
  • Courier coverage
  • Product type
  • Order size
  • Accessibility of the delivery address

Customers should provide complete and accurate delivery details.

3. Shipping Within Nigeria

We may also deliver eligible orders to supported locations across Nigeria.

Delivery availability may vary based on destination, courier service coverage, product type, and other logistical factors.

Customers are responsible for providing a complete and accessible delivery address.

4. Delivery Charges

Shipping or delivery charges may depend on factors such as:

  • Delivery location
  • Package weight
  • Package size
  • Courier service
  • Delivery method
  • Order value

Applicable shipping charges should be displayed or communicated before the order is finalized where relevant.

5. Delivery Estimates

Any delivery date or time communicated by Vibe Theory is generally an estimate unless expressly confirmed otherwise.

Delivery may be affected by:

  • Courier delays
  • Traffic
  • Weather
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Security restrictions
  • Incorrect delivery information
  • Events outside our reasonable control

We do not guarantee exact delivery times where fulfilment depends on third-party couriers.

6. Dispatch Confirmation

Where available, customers may receive a dispatch confirmation once an order has been handed over for delivery.

This may include:

  • Order reference
  • Dispatch status
  • Tracking information
  • Courier details where applicable

Tracking information may not be available for every delivery method.

7. Tracking Orders

Where tracking is supported, customers may use the information provided to monitor delivery progress.

Tracking updates are generally supplied by the relevant courier or logistics provider.

Temporary delays in tracking updates do not necessarily mean the parcel is lost.

8. Delivery Address

Customers are responsible for providing a correct and complete delivery address.

This may include:

  • House or building number
  • Street
  • Area or district
  • City
  • State or region
  • Country
  • Any necessary delivery instructions

Incomplete or inaccurate information may delay or prevent delivery.

9. Changing a Delivery Address

Customers should contact us as soon as possible if they need to change a delivery address.

An address change may not be possible after:

  • Dispatch
  • Courier collection
  • Final order processing
  • Delivery routing has begun

Any additional cost caused by a customer-requested address change may be the customer’s responsibility where legally permitted.

10. Delivery Attempts

Courier providers may attempt delivery using their own procedures.

Customers should make reasonable arrangements to receive the order.

If delivery cannot be completed because nobody is available or the location cannot be accessed, further delivery instructions or charges may apply.

11. Failed Delivery

Delivery may fail where:

  • The address is incorrect
  • The location cannot be found
  • The customer cannot be reached
  • Access is restricted
  • Delivery is refused
  • Required delivery information is missing

If an order is returned because of customer-provided information or refusal of delivery, additional shipping costs may apply where permitted by law.

12. Refused Deliveries

Customers should not refuse delivery without a valid reason.

If a correctly supplied order is refused, any resulting return, redelivery, or handling costs may be considered when determining the appropriate resolution.

This does not affect statutory rights concerning defective, damaged, or incorrect goods.

13. Damaged Packages

Customers should inspect packages where reasonably possible when received.

If a parcel appears damaged, customers should contact us and provide:

  • Order details
  • Description of the issue
  • Photographs where appropriate
  • Packaging information

We may investigate with the relevant courier before determining the appropriate remedy.

14. Missing or Incorrect Items

If an order arrives with missing or incorrect products, customers should contact us as soon as reasonably possible.

We may request:

  • Order number
  • Product details
  • Delivery information
  • Supporting photographs

Once verified, we may provide a replacement, correction, refund, or another suitable remedy.

15. Delayed Deliveries

Occasional delays may occur for reasons outside our direct control.

Where a material delay occurs, we may:

  • Provide available updates
  • Contact the delivery provider
  • Investigate the shipment
  • Offer an appropriate solution where required

We do not guarantee compensation for every delay unless required by applicable law.

16. Lost Shipments

Where a shipment appears to be lost, we may investigate with the courier or logistics provider.

Depending on the outcome, an appropriate resolution may include:

  • Replacement
  • Reshipment
  • Refund
  • Another suitable remedy

A shipment is not automatically considered lost solely because tracking has not recently updated.

17. Customized or Special Orders

Customized, altered, or specially prepared fashion items may require additional processing before dispatch.

Where relevant, customers should consider this when ordering for:

  • Events
  • Weddings
  • Celebrations
  • Special occasions
  • Date-specific use

Vibe Theory is not responsible for missed event dates caused solely by late ordering or factors outside our reasonable control.

18. International Delivery

Where international delivery is offered outside Ghana and Nigeria, availability may depend on:

  • Destination
  • Courier coverage
  • Customs requirements
  • Product restrictions
  • Applicable taxes or duties

International shipping may have different delivery times and costs.

19. Customs, Duties and Taxes

For cross-border orders, customers may be responsible for applicable:

  • Customs charges
  • Import duties
  • Taxes
  • Clearance fees

unless otherwise stated.

These charges are generally determined by the destination country and may not be controlled by Vibe Theory.

20. Returns After Delivery

Customers wishing to return a delivered product should follow our Refund, Return & Cancellation Policy.

Items should not be returned without first reviewing applicable return requirements or contacting us where instructions are needed.

21. Events Beyond Our Control

Vibe Theory will not be responsible for delivery failures or delays caused solely by events outside our reasonable control, including:

  • Severe weather
  • Transport disruptions
  • Government restrictions
  • Civil disturbances
  • Security incidents
  • Courier failures
  • Network or system outages

This does not remove rights that cannot legally be excluded.

22. Customer Responsibility

Customers are responsible for:

  • Providing accurate contact details
  • Giving a complete delivery address
  • Reviewing order information
  • Being reasonably available for delivery
  • Following courier instructions where necessary
  • Contacting us promptly where a delivery issue occurs

23. Contact Us

For shipping, dispatch, tracking, delivery, missing-item, or damaged-package enquiries, please contact:

VIBE THEORY ENTERPRISE

Website: https://vibetheory.africa/
Information Email: info@vibetheory.africa
Support Email: support@vibetheory.africa

Ghana Address

G7-313-4057, House Number PHC 202/1023/0005, Naa Adokailey Road, Near Oklahoma Hotel, Banana Inn, Accra, Ablekuma Central, Greater Accra, Ghana

Nigeria Address

House 4, Kirfi Close, Federal Housing, Kubwa, FCT, Nigeria