At VIBETHEORY.AFRICA, we are dedicated to ensuring your orders are delivered on time and that you are completely satisfied with your shopping experience. Please review the details of our shipping and return policy below.

1. Shipping Within Ghana

  • Orders are processed within 1 – 2 business days after payment is confirmed.

  • Standard delivery takes 2 – 5 business days, depending on your location.

  • Deliveries are handled by trusted local courier partners.

  • Once your order has been dispatched, you will receive a tracking number via email or SMS.

Shipping Fees:

  • Charges are calculated at checkout based on your delivery address.

  • From time to time, we may offer free shipping promotions.

2. International Shipping

We ship to a wide range of countries worldwide. Please note the following:

Shipping Fees:

  • Additional charges apply for international orders.

  • Rates vary depending on the destination, weight, and shipping method selected at checkout.

Customs, Duties & Taxes:

  • International orders may be subject to import duties, customs fees, and local taxes.

  • These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Delivery Times:

  • Shipping timelines depend on the destination and customs clearance processes.

  • Estimated delivery times will be displayed at checkout.

  • Extra time may be required during peak seasons or due to unforeseen delays.

3. Returns & Exchanges

We want you to feel confident and happy with every purchase. If you are not fully satisfied, we offer easy returns and exchanges.

Eligibility:

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with tags attached.

Non-Returnable Items:

  • Sale items and gift cards are non-returnable, unless defective or damaged upon arrival.

How to Return or Exchange:

  • Contact our support team at support@vibetheory.africa with your order number and reason for return.

  • Our team will guide you through the next steps.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the product is incorrect or defective.

  • We recommend using a trackable shipping service for all returns.

Refunds:

  • Once we receive and inspect your returned item, we will notify you of the approval status.

  • Approved refunds will be issued within 5 – 7 business days to your original payment method.

4. Contact Us

For any questions regarding shipping or returns, please contact us:

Email: support@vibetheory.africa